1. Introduction
1.1 These Terms and Conditions govern all lawn mowing, gardening, and property maintenance services provided by Terry’s Site & Property Maintenance (“the Company”).
1.2 By engaging the Company, the client (“the Client”) agrees to these Terms and Conditions in full.
2. Services
2.1 The Company will provide lawn mowing, garden maintenance, and property maintenance services as requested and agreed.
2.2 The Client must provide safe, clear, and unrestricted access to the property for service delivery.
2.3 Due to operational, traffic, weather, and scheduling factors, the Company does not guarantee an exact arrival time. Services will be carried out on the agreed day unless otherwise advised.
2.4 All quotes and estimates are indicative only and may be adjusted if site conditions, scope, or work requirements change. No variation will proceed without consultation with the Client.
3. Pricing, Deposits, and Payments
3.1 Pricing will be as agreed at the time of booking or in accordance with the Company’s current pricing.
3.2 A deposit may be required to secure a booking.
3.3 All deposits are non-refundable once paid, except where required by law.
3.4 Payment of a deposit constitutes acceptance of these Terms and Conditions.
3.5 Full payment is due immediately upon completion of services unless otherwise agreed in writing.
3.6 Late or overdue payments may incur additional fees, interest, and debt recovery costs.
4. Cancellations and Rescheduling
4.1 The Client must provide a minimum of 24 hours’ notice for cancellations or rescheduling.
4.2 Cancellations made within 24 hours of the scheduled service time will result in forfeiture of any deposit paid. All deposits are strictly non-refundable once the 24-hour notice period has passed.
4.3 Where no deposit has been paid, the Company reserves the right to charge the full quoted fee or a cancellation fee equivalent to the minimum service charge.
4.4 This policy applies regardless of reason, including change of mind, access issues, weather preference, illness, or personal circumstances.
4.5 Deposits cover labour allocation, administration, and lost opportunity costs and are not transferable unless agreed in writing by the Company.
5. Client Responsibilities
5.1 The Client must ensure all service areas are free from hazards including (but not limited to) pet droppings, toys, bones, rocks, tools, irrigation fittings, debris, and loose items.
5.2 The Company accepts no liability for damage or injury caused by items left in work areas.
5.3 If hazards are present, the Company may refuse to perform the service and still charge the full quoted fee.
5.4 Additional services to clear hazards can be quoted separately upon request.
6. Limitation of Liability
6.1 The Company is not liable for damage caused by:
Pre-existing conditions
Hidden, underground, or unmarked services
Poor, unstable, or uneven ground conditions
Normal wear and tear
Events beyond the Company’s control
6.2 To the maximum extent permitted by law, the Company excludes all liability for indirect, incidental, or consequential loss.
7. Damage Disclaimer
7.1 The Client acknowledges that lawn and property maintenance work carries inherent risks.
7.2 The Company accepts no responsibility or liability for damage to or involving:
Trees, branches, shrubs, saplings, or plants
Water tanks
Irrigation systems or fittings
Windows, doors, glass, pool fencing, or similar structures
Vehicles, trailers, boats, caravans, jet skis, or equipment
Play equipment or personal property
Items left on lawns or garden beds
Grass clippings or debris entering pools, spas, or water features
7.3 By engaging the Company, the Client accepts these risks and releases the Company from all claims arising from such damage.
8. Insurance
8.1 The Company holds Public Liability Insurance; however, not all damage is automatically covered.
8.2 The Client remains responsible for minimising risks and safeguarding vulnerable property prior to service.
9. Weather Conditions
9.1 Services may be delayed, postponed, or rescheduled due to adverse or unsafe weather conditions.
9.2 During periods of extreme growth, excess grass clippings may remain due to mower limitations. While reasonable care will be taken, no guarantee is given regarding full collection.
10. Satisfaction
10.1 Any concerns must be reported within 24 hours of service completion.
10.2 Failure to notify within this period constitutes acceptance of the service.
11. Termination
11.1 Either party may terminate services with written notice.
11.2 The Client remains liable for all services provided up to the termination date.
12. Confidentiality
12.1 Both parties agree to keep confidential any information obtained during service delivery, except where disclosure is required by law.
13. Governing Law
13.1 These Terms and Conditions are governed by the laws of Queensland, Australia.